Shipping policy

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Last updated: September 28, 2026

$5.95 flat-rate U.S. shipping · Free on orders of $75+

Where we ship

We ship to all U.S. states, including APO/FPO/DPO addresses. We do not ship internationally at this time.

Rates

Option	Order total	Cost	Delivery
Standard	Under $75	$5.95	3–7 business days after shipping
Standard	$75 and over	Free	3–7 business days after shipping

Processing

Orders ship within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends begin processing the next business day.

Tracking

You receive a tracking number by email as soon as your order ships with USPS or UPS.

Address changes

Email us within 12 hours of ordering to correct an address. We cannot redirect packages already shipped.

Lost or damaged packages

If tracking shows delivered but you cannot find your package, check with neighbors and your post office, then email us within 7 days and we will file a claim with the carrier. Damaged items: email a photo within 7 days for a replacement.

Contact

The Lace Sparrow Boutique
122 Market St, Rockwood, PA 15557, United States
Email: support@thelacesparrow.com
Hours: Tuesday–Thursday 11 AM – 6 PM · Friday 11 AM – 7 PM · Saturday 9 AM – 6 PM (ET) · Closed Sunday & Monday