Please note that all pre-order items are items that we DO NOT have on hand. These items will be posted for you to claim and then will be ordered once we have enough interest/the order closes. Pre-Orders have a delayed shipping time-frame due to the fact that the items are NOT on hand, so please be patient and we will update you along the way. Please know it can take up to 30 business days for the vendor to fill the order, but we do not expect it to take that long.
When purchasing a pre-order, your payment is made up front before the item is ordered from the vendor. When your items are received by us, we will inspect them, package them and then get them ready to ship. You will receive an email with your orders tracking information soon after or be tagged/contacted when your order is ready for pick up. Our standard shipping rates apply to all pre-orders! $5 flat rate or free over $75!
If in the event, the pre-ordered product does not arrive to us as described or arrives damaged, you will be entitled to a full refund. Once an item makes it to you, if there is an issue with size or a defect found, please refer to this link for our Return Policy! https://thelacesparrow.com/pages/return-policy
Be sure to create an account on our website with your name, email, and shipping address for shipping and tax purposes.
We will post last calls on posted pre-orders. Once pre-orders are closed, you can no longer claim items.
We thank you for your understanding and are excited to start offering pre-orders for you on popular items!
If you have any questions or concerns, email us at firstname.lastname@example.org or message us on our business page.
**We reserve the right to change this information at any time. Changes become effective immediately.**